Privacy Policy

This Privacy Policy explains how Spinania Casino may collect, use, store and protect information about players who visit or use the website. It also describes the choices and rights available to players in relation to their personal information. We aim to handle information responsibly, transparently and only for legitimate business, legal and operational purposes.

Spinania Casino operates under a licence issued by the Curacao Gaming Authority. All transactions are protected by SSL encryption, and the platform provides deposit limits, session reminders, and self-exclusion tools for responsible play.

Information we may collect

When you browse the website, create an account, play games or contact support, Spinania Casino may handle information that relates to you. The information collected depends on how you use the website and the services available to you. Some information is provided directly by you, while other information may be generated automatically when you use the website.

Account and contact information

This may include your name, date of birth, residential details, country of residence, username, account credentials and contact details. It may also include information about your preferences, account settings, communications with support and responsible gaming choices. We use this information to create and administer your account, provide requested services, respond to enquiries and maintain accurate player records.

Verification and compliance information

To help confirm identity, age and eligibility, we may request verification information and documents. These may include identity documents, proof of address, information about the source or use of funds, and other information reasonably needed for account checks. Such information may be reviewed to help prevent fraud, money laundering, underage gambling, identity misuse and other unlawful or harmful activity.

Payment and transaction information

We may handle records relating to deposits, withdrawals, wagers, wins, losses, bonuses where applicable, payment methods and transaction history. Payment details may be processed through payment service providers. We do not generally need to retain complete payment card details when a specialist payment provider handles the transaction. Transaction information is used to process payments, maintain account records, investigate disputes, identify unusual activity and meet applicable obligations.

Technical and usage information

When you access the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, referring pages and information about how you use the website. We may also receive information about errors, performance and security events. This information helps us operate, protect and improve the website and understand how its features are used.

Communications and support records

If you contact us, we may keep a record of your request and our response. This may include information supplied during an account query, complaint, technical support request or privacy request. Keeping these records helps us provide consistent support, investigate issues, train staff and demonstrate how a matter was handled.

How we use information

Spinania Casino uses personal information for purposes connected with operating an online casino website and providing services to players. We seek to use information fairly and in a way that is reasonably expected in the context in which it was collected.

To register, verify and manage player accounts.
To provide games, account functions, customer support and other requested services.
To process deposits, withdrawals and other account transactions.
To confirm identity, age, location and eligibility where required.
To carry out security, fraud prevention, anti-money laundering and risk assessments.
To monitor activity for suspected abuse, collusion, account compromise or other prohibited conduct.
To communicate about accounts, transactions, service changes, security matters and support requests.
To send marketing communications where permitted and where the required consent or other lawful basis applies.
To maintain, test, troubleshoot and improve the website, systems and user experience.
To meet legal, regulatory, tax, accounting, responsible gambling and record-keeping obligations.
To protect the rights, property, security and safety of players, the website and other people.

Depending on the circumstances, information may be handled because it is needed to provide a service you have requested, to comply with a legal obligation, to protect legitimate operational interests, to prevent harm or fraud, or because you have provided consent. Where consent is used for a particular purpose, you may generally withdraw it at any time. Withdrawing consent does not affect processing that took place before the withdrawal and may not stop processing based on another lawful reason.

Sharing information

Information may be shared where reasonably necessary with service providers that support website hosting, identity verification, payment processing, fraud prevention, security, analytics, communications, customer support and technical operations. These providers should only handle information for appropriate services and instructions. Information may also be disclosed where necessary to meet legal obligations, respond to valid requests, protect a person from harm, investigate suspected unlawful activity or protect the website and its users.

Some service providers may process information in countries outside Australia. Where information is transferred or accessed internationally, reasonable steps are taken to support appropriate protection and handling in line with applicable privacy requirements. We do not sell personal information as a general business practice.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies. A cookie is a small text file stored on your device that can help a website remember settings, maintain a session, support security, measure use and provide relevant features. Some cookies are essential for the website to function, while others help us understand performance or improve communications and content.

You can manage or restrict cookies through your browser settings. If you block or delete certain cookies, some website functions may not work correctly, and you may need to repeat preferences or sign-in steps. Browser settings vary, so refer to your browser's help information for instructions.

Security

We use reasonable technical, organisational and administrative measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, account security procedures, monitoring, encryption where appropriate and staff or supplier confidentiality requirements. No website, device or online transmission can be guaranteed to be completely secure. Players should keep passwords confidential, use secure devices and notify support if they suspect unauthorised access to an account.

How long information is kept

Personal information is kept for as long as reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, reporting and record management. Some records must be retained for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or anonymised, subject to technical, legal and operational requirements.

Children and young people

The website is intended for people who are legally permitted to use online gambling services in their location. We do not knowingly seek to collect information from people who are below the applicable minimum age. If you believe a young person has provided personal information, please contact us so the matter can be reviewed and appropriate steps can be considered.

Your privacy rights and requests

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights are not always absolute and may be subject to identity checks, legal exceptions, security requirements or other valid reasons for retaining or using information.

Access: You may ask for access to personal information held about you and, where appropriate, information about how it is used.
Correction: You may ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: You may ask us to delete your personal information where there is no valid reason for it to be retained. Some records may need to remain available because the law requires them to be kept.
Marketing consent: You may withdraw consent to marketing communications at any time. You can use an unsubscribe option in a marketing message where available or contact us directly.
Questions and complaints: You may ask questions about this policy or raise a concern about how your information has been handled.

To exercise your data rights, request access, ask for correction or deletion, or withdraw consent to marketing, contact support@spinaniacasino.wtf. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may ask for reasonable proof of identity before responding, particularly where the request involves sensitive information or account security.

We aim to respond to valid privacy requests within a reasonable timeframe. The time needed may depend on the complexity of the request, the information involved and any checks required. If a request cannot be completed in full, we will generally explain the reason, unless doing so would be restricted by law or could compromise security, fraud prevention or another person's privacy.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The current version will be made available on this page. Players should review the policy periodically, particularly before continuing to use the website after an update. Where a change is significant, we may provide additional notice when appropriate.